We welcome new clients at Blue Dog SF and hope you'll try us out if you want a trusted partner helping to keep your dog healthy and happy.
Here are some frequently asked questions from our dog owners and some helpful tips:
- What is the Healthy SF surcharge?
- This is a mandate for employers in San Francisco to provide healthcare for their employees. Blue Dog happily participates in the program as an added benefit to our wonderful staff. 100% of the surcharge goes directly to our employees.
- How will you enter my home?
- We require two modes of entry for your home. One is for the regular walker to use and one is for backup. We can use client provided keys, a client placed lockbox or check out keys from a concierge desk.
- Should my dog have a solo or group walk?
- That depends on a number of factors. Here is what we recommend for each type of walk:
Solo Walks
We recommend solo walks for puppies and older dogs who might have too much or not enough energy to keep pace with a pack.
If a dog is reactive to other dogs at all we request that they have a solo walk.
Group Walks
We recommend group walks for any dog who is social and would benefit from being with other pups. We do have a few requirements for a dog to be in group walks:
- They need to be friendly towards all other dogs, no matter their size, breed, or temperament.
- Unfortunately we do not have the capacity to group dogs based off breed, therefore we require that all dogs in a pack are friendly towards all other dogs.
- They need to have good ‘leash manners.’
- Dogs that tend to stall, excessively pull, or want to play rather than walk may still need some time on a solo walk. Our number one goal is to ensure we can keep every pup safe, and we also want to make sure each dog in the pack can get a good amount of distance on their walks, as exercise is one of the top priorities for many of our clients.
- Does my dog need to be spayed or neutered?
- Yes! We require unaltered dogs to have a solo walk. Some dogs can be reactive to unaltered dogs, so to help keep all dogs safe we request that unaltered dogs have a solo walk until they are fixed.
- Is there an age minimum for group walks?
- Yes. Dogs under 6 months of age are not eligible to join a group walk.
- What happens if my schedule changes?
- Life happens and so our policy at Blue Dog is to roll with the punches. We can accommodate our subscription customer's schedule changes with weekly rates so that you can save money but continue to know your pup is in good hands for the long term.
- What if my dog walker changes?
- We will immediately let you know if for some reason your usual team member is going to change. All current customers will get a chance to meet your new walker before they begin their walking schedule. In addition, we carefully transition doggie-knowledge from walker to walker so that your new walker has the "ins and outs" about each of their charges.
- Can I switch my rates from weekly to monthly or visa versa?
- Yes, of course. We do this all the time at BlueDog. Just get in touch and we're happy to oblige.
- Do you offer referral bonuses?
- Yes we do! You'll receive $100 credit for every new client you refer who signs on to our monthly subscription rates.
- I have more than one dog. Do you offer discounts for more than one dog?
- Yes, please just check our Pricing to see our 2 or 2+ dog rates.
If you have additional questions, please email us at info@bluedogsf.com and we’ll be happy to assist you!
