BLUE DOG POLICIES

 

CRM & Billing System (PetCheck)

  • Please follow these instructions to setup your account.
  • PetCheck utilizes a barcode magnet which the walker will use to scan your dog in and out of their walk.
  • Upon completion of the walk you will be provided with notes about the walk and GPS map of their route
  • If your walk originates from your home then the magnet will reside there.
  • If your dog is transported to a park for it’s walk then the magnet will reside with the walker (this is so we can provide you with an accurate account of your dog’s walk and not include transportation time as well).

Billing & Cancellation Policy

  • Blue Dog provides a weekly subscription service that is committed to on a monthly basis
  • Billing will occur weekly every Monday. Your credit card will be automatically be charged followed by an emailed invoice
  • A $50 new client administrative fee will be charged on the first invoice
  • We do NOT refund individual days taken off; only full weeks- up to a maximum of 4. Following the 4th week you will incur a 1 day fee for each week cancelled.  All extended time off from the service will result in the new client administrative fee be charged again.
  • We will always bill for the subscribed to number of days regardless of how many walks you utilize during the week. 
    • Example 1- If you subscribe to a 5 day/week package then you would have to cancel all 5 days in order to receive a credit on your invoice.
    • Example 2- If you subscribe to a 4 day/week package then you would have to cancel all 4 days in order to receive a credit on your invoice
  • 3 or 4 day/week packages 
    • may add additional days during the week but it will be done so at the base rate
    • may periodically adjust these days within the given week
  • With prior week notice and a monthly commitment we can always adjust walk packages accordingly.
  • In an effort to offer our clients as much flexibility as possible while still providing a great service these are simply the policies we have landed on. We put a lot of effort into accommodating walk times and pack organization, but when dogs are frequently absent and wanting to alter schedules, it has the ability to throw off everything we try so hard to maintain in order to keep you and your dog happy!
  • If we are only provided one set of keys/form of entry at the time of sign-up, we will make a duplicate and bill you on your weekly billing statement.

Walk Times

  • We will always do our best to accommodate your requested walk time however please note that all walk times are quoted within a 2 hour window
  • There are forces out of our control that can change on any given day, so we would never want to over promise anything
  • In the event of a walk occurring beyond this window you should expect advance notice from Blue Dog

Holidays

  • We do not conduct walks on the following Holidays observed days: New Years Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving (Thursday AND Friday), Christmas Eve Day and Christmas Day. 
    • These days are NOT refunded as they are still part of the weekly package subscribed to.
    • The only exception to the above rule is that we are closed for the entire week following Christmas (12/25-12/29), these days will not be invoiced.
    • You can always expect a reminder email to be sent out two weeks in advance of an observed holiday

Weather Policy

  • In the case of light rain, we will typically still perform the full walk.
  • In the case of medium to heavy rain, it will be up to the walker’s discretion as to whether or not the full walk occurs a shortened walk occurs or we just provide a potty break. A potty break will consist of the walker letting your dog out briefly for a potty break and then returning them home. Pricing is the same for these days as the walkers are still out for the same period of time.
  • In the case of hot weather, walks may be shortened in length and speed but not time. We realize that our pups are all accustomed to our cool SF days, so we like to take it easy on them in these situations.

Referral Bonus

  • A referral bonus of $100 will be applied to your invoice for sending a new regular daily walking client our way. The credit will be applied after the new client has utilized our service for 6 weeks.